Diagnosed The Real Problem & Saved Me Money

... VAG Singapore was able to see me the very next day (it takes weeks to make an appointment at VW), diagnosed the problem in 15 Minutes, concluding with confidence that only ONE part needed to be replaced and the total cost would be less than $1000. 

Parts were ordered, and a date set for the work to be done... And while the car was being fixed, they also spotted that my brakes were very worn, and so were some other wear and tear items (all of which was not diagnosed by VW; both during the appointment and the scheduled servicing a couple months earlier)...

 

I Will Never Be Blind Again

So, a while back I brought my car into the VW service centre as an appointment was made... It was for my car to be "diagnosed".

After 30 hours, they game me a list 3 pages long and said that those parts needed to be replaced... And as I was not convinced I asked which parts were essential (having spotted the same part I refused to fix for the past 5 years - and my car still functioned fine) so the Service Advisor tried to circle a few items which totalled about $5000 (down from $7000). And this didn't include labour (which he estimated $2-3000).

Still not convinced, I agreed to pay for the "diagnostics" and come back after i had thought about it. At that point the service advisor asked if I was sure if it was "safe to drive" with my car in this condition. I said that I had been driving for the past few months with the issue... I don't think a weekend would be a problem.

It was then that I brought my car for the first time to a 3rd party... And that was when VAG Singapore was able to see me the very next day (it takes weeks to make an appointment at VW), diagnosed the problem in 15 Minutes, concluding with confidence that only ONE part needed to be replaced and the total cost would be less than $1000.

Parts were ordered, and a date set for the work to be done... And while the car was being fixed, they also spotted that my brakes were very worn, and so were some other wear and tear items (all of which was not diagnosed by VW; both during the appointment and the scheduled servicing a couple months earlier).

I think my "brand allegiance" became blind loyalty...

And I will never be blind again.

vag saved money

Darrell Lye, VW Passat owner, via facebook on 01 July 2015


 

 

 

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Trusted and highly rated by thousands of happy Audi, BMW, Mercedes, Volkswagen and Mini customers, AVANTAGE VAG provides servicing, repair, tuning, and many other specialist car services at 3 convenient locations in Singapore. Our specialist technicians are guided by factory-specification tools and our repairs with genuine parts come with up to 2 years' warranty.

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WEST Service & Tuning
48 Toh Guan Road East, #05-123 Enterprise Hub, Singapore 608586

NORTH Service
160 Sin Ming Drive, #08-01 Sin Ming Autocity, Singapore 575722

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8 Kaki Bukit Ave 4, #06-48 [email protected] Bukit, Singapore 415875

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48 Toh Guan Road East, #05-155 Enterprise Hub, Singapore 608586

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6515 9515 Sales & Service (9-6pm)
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