Eugene, please pass on our feedback to your colleagues. Thumbs up to them and your company. The various occasions we had to engage VAG, we were attended to by very professional staff whom we could trust that our cars would be in good hands.
Dealing with Ernest and another Chinese gentleman had been excellent. They were patient and took time to explain the problems and to offer solutions. VAG is certainly our first choice and we do recommend our contacts to engage your services.
Thank you once again for all your help. All the best to your company.
Linus & Sabrina - Volkswagen Touran owners, via email on 13 July 2016.