Hi Eugene, I just wanted to drop you a note to let you know how happy I am with the service which you and your team at VAG have given me.
In the last 3 months, your team have done about $7,000 worth of work for me on my car, principally upgrading the MMI and changing all eight of the valves in the V8. That is a large sum, but I am very glad that I have spent it. The car is runs like a new car now.
In all of my interactions, your team has been prompt, courteous and knowledgeable. Ernest has been especially helpful. But what is remarkable that all of your guys have been polite and courteous. It is just that I don’t know all of their names.
Customers usually complain when they are unhappy and remain silent when they are happy. I wanted to let you know that your team is doing a great job and that I’m very happy with your service.
Vinodh - Audi S5 owner, via email on 10 June 2016