Congrats on VAG's opening another specialist autoshop for Audi and VW group cars in Singapore. I think it's the only one in the west at the moment, so there is a captive market by geography alone.
I went down last Friday as was procrastinating for a while on my oil change service. As I live around the area, it definitely is a boon for me to have a VAG workshop within 5-10 minutes cab ride away to home.
Getting there was not a problem - just get off the PIE at Bukit batok exit, left and then right into toh guan road east. The workshop is 4 stories up at block 48. Workshop space is large with three hoists - definitely better equipped than many smaller VAG workshops.
Met the owners, John and admired his beautifully kept A4, Love that integrated MMI, and Chan, the key technical person. Seems to me that he did his job well while servicing my car. No tools and parts were chucked on the floor, for example - something I dislike. Servicing took about 45 minutes, it was not a rushed job. First, check VAGCOM for fault codes. Then Chan quickly made a note of stuff that were not working (window switch autodown, VIN plate bulb). Then engine flush and change oil. Then, check undercarriage. After servicing , Chan took the car out for a short test drive. I hope this scope of the servicing is not forgotten when the workshop is busier.
Anyway, it was fun seeing an experienced mechanic working, it's really amazing what years of technical work can add to a persons' skillset. For example, Chan accurately pointed out that my suspension was shot before my latest set of tyres were put on. To me, that's something that can only come from years of experience. The bill is on par with workshops like autospritz and rstuning - cheaper than PA's.
I will definitely return as I find the location convenient for me. It helps that the owners are nice down to earth people, and that the chief technical officer is a highly experienced , ex-PA guy. John tells me the shop also carries lots of parts for modding.
Once again, congrats to VAG for your opening, and wish you the best of luck in your new business.
PS: Fantastic website, guys!
- Kelvyn, Audi A4 Owner (originally posted on vagsg.com)